At Sunrise After Loss CIC, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We are committed to keeping your information safe, secure, and handled in accordance with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sunrise After Loss CIC is a community interest company that provides accessible, holistic support for adults aged 18 and above across Dudley and the wider West Midlands.

2. Information We Collect

We may collect and process the following types of personal information:

a. Information you provide directly to us:

• Your name, email address, and phone number
• Information you provide via contact forms, registration forms, or email
• Details relating to you or your grief journey and healing-related enquiries (if shared)

b. Information we collect automatically:

• IP address, browser type, and device information
• Pages you visit and how you interact with our website (via cookies — see Section 7)

3. How We Use Your Information

We only use your personal data when it is necessary to:

• Respond to your enquiries and provide necessary support
• Improve our services and tailor them to your needs
• Send updates, resources, or newsletters (only if you’ve opted in)
• Comply with legal or regulatory requirements

We do not sell, rent, or share your information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent – when you’ve agreed to us using your information (e.g., newsletter sign-up)
• Performance of a contract – when we provide a service you’ve requested
• Legitimate interests – to operate and improve our services
• Legal obligation – when we’re required to process data for compliance or safeguarding purposes.

5. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your data, including:

• Secure cloud storage with restricted access
• Encryption and password protection were appropriate
• Regular data reviews and deletion of information no longer needed

Your information is kept only for as long as necessary to fulfil the purposes outlined in this policy or as required by law

6. Sharing Your Information

We may share your information only when:

• It’s necessary to provide a service you’ve requested (e.g., referral to a partner agency with your consent)
• We are required by law or safeguarding duty to share it.

We use trusted third-party services (e.g., secure email, website hosting) that process data on our behalf under strict confidentiality agreements.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our site and allow certain features to work properly.

You can choose to accept or reject cookies through your browser settings. For more details, please see our Cookie Policy [link to cookie policy page if available].

8. Your Rights

You have rights over your personal data, including the right to:

• Access the information we hold about you
• Request correction of any inaccurate data
• Request deletion of your information (where legally possible)
• Withdraw consent for communications at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, please contact us at sunriseafterlosscic@gmail.com.

9. Links to Other Websites

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of any linked sites you visit.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with new legal requirements. The latest version will always be available on this page.